« Belmont home



Goals of the Training:
  • Identify those you serve.
  • Identify personal examples of lousy service and great service.
  • Learn the five guiding principles for Belmont service.
  • Identify actions that define our guiding principles.
  • Demonstrate great service responses to common challenges at work.
  • Develop great “recovery strategies” for those times we mess up.

The program is designed so that individuals and groups can be successful in:

  1. Identifying the service actions within each of the Guiding Principles that are most critical to their success,
  2. Monitoring progress toward service goals,
  3. Tracking complaints related to service,
  4. Celebrating service successes and
  5. Connecting successes to mission, vision, and the distinctive Belmont culture.